DigitalOcean data centers are co-located in some of the most respected datacenter facility providers in the world. They leverage all of the capabilities of these providers including physical security and environmental controls to secure our infrastructure from physical threat or impact. Each site is staffed 24/7/365 with on-site physical security to protect against unauthorized entry. Security controls provided by DigitalOcean datacenter facilities includes but is not limited to:
- 24/7 Physical security guard services
- Physical entry restrictions to the property and the facility
- Physical entry restrictions to DigitalOcean’s co-located datacenter within the facility
- Full CCTV coverage externally and internally for the facility
- Biometric readers with two-factor authentication
- Facilities are unmarked as to not draw attention from the outside
- Battery and generator backup
- Generator fuel carrier redundancy
- Secure loading zones for delivery of equipment
- Infrastructure Security
DigitalOcean’s infrastructure is secured through a defense-in-depth layered approach. Access to the management network infrastructure is provided through multi-factor authentication points which restrict network-level access to infrastructure based on job function utilizing the principle of least privilege. All-access to the ingress points is closely monitored and is subject to stringent change control mechanisms.
Systems are protected through key-based authentication and access is limited by Role-Based Access Control (RBAC). RBAC ensures that only the users who require access to a system are able to log in. DigitalOcean considers any system which houses customer data that they collect or systems that house the data customers store with them to be of the highest sensitivity. As such, access to these systems is extremely limited and closely monitored.
Additionally, hard drives and infrastructure are securely erased before being decommissioned or reused to ensure that your data remains secure.
Systems controlling the management network at DigitalOcean log to their centralized logging environment to allow for performance and security monitoring. DigitalOcean logging includes system actions as well as the logins and commands issued by system administrators.
DigitalOcean’s Security team utilizes monitoring and analytics capabilities to identify potentially malicious activity within the infrastructure. User and system behaviors are monitored for suspicious activity, and investigations are performed following our incident reporting and response procedures.
Droplet Security & Employee Access
The security and data integrity of customer Droplets is of the utmost importance at DigitalOcean. As a result, technical support staff does not have access to the backend hypervisors where virtual servers reside nor direct access to the NAS/SAN storage systems where snapshots and backup images reside. Only select engineering teams of DigitalOcean have direct access to the backend hypervisors based on their role.
Snapshot and Backup Security
Snapshots and Backups are stored on an internal non-publicly visible network on NAS/SAN servers. Customers can directly manage the regions where their snapshots and backups exist which allows the customer to control where their data resides within DigitalOcean data centers for security and compliance purposes.