To return order items, the order status must be Shipped/Picked up. If it’s not already, you must update the status first in order to complete this process.
Select the Items You Wish to Return
When the order status is set as Shipped/Picked up, you will be able to select the items you wish to return. By default, assembled and modified items cannot be selected. If you need to return these items, please check the options for allowing the return of these items. After you’ve selected the items you wish to return, click on the “Return items” button.
Select the Quantity for Return
This will initiate a return and navigate you to the first step of creating the RMA. Here you can select the quantity for return, provide a reason for return, and a resolution of return. Optionally, you can upload return item images or provide any additional description. When you’re ready, please click on “Process Items”.
Handle the Returned Items
In the next step, you will handle the returned items. You can choose to accept the returned item, select whether it will go back to the inventory, and decide whether you want to apply a 25% restocking fee.
When you’re ready, click on “Review and Complete” to review the return one last time before completing it.
Apply Credit if Available
In the review step, if there is a credit, you can select any open invoices and apply the credit immediately to them. The remaining credit can be applied to the dealer balance, or saved for future use where you can use it as a payment method when creating payments. After you’ve selected the options, click on “Complete return” and accept the confirmation dialog prompt.