Customer Success Story - Adornus
See how Adornus saved time and reduced errors by 98% with KitchenDEV’s automated order entry system
KitchenDEV’s automated order entry system boosted Adornus’ efficiency, increasing accuracy by 98% and saving a significant amount of time – see how.
Adornus Cabinetry is a leading manufacturer and distributor of high-quality kitchen and bathroom cabinets in North America. With a focus on innovation and design, Adornus offers a wide range of stylish and durable cabinetry solutions to suit any taste and budget. Their commitment to customer satisfaction is reflected in their use of advanced technology and exceptional customer service, making Adornus a top choice for homeowners and contractors alike.
Can you describe the process you had in place for taking orders from your dealers prior to implementing KitchenDEV?
Adornus: Before implementing KitchenDEV, our process for taking orders from our dealers was entirely manual. We would manually key in all the order details by hand, which resulted in a lot of errors and was incredibly time-consuming. Our previous process was also prone to delays and miscommunication, which ultimately led to customer dissatisfaction.
We knew that we needed a better system in place to streamline our order process and improve accuracy, so we approached KitchenDEV for a solution. Their innovative dealer portal was exactly what we needed to transform our ordering process from a manual and error-prone process to an efficient and automated system.
In what ways did KitchenDEV assist in addressing your pain points?
Adornus: KitchenDEV’s dealer portal has completely revolutionized the way we take orders from our dealers. The portal is incredibly user-friendly, and our dealers have found it very easy to use. The portal allows our dealers to place their orders directly into the system, which eliminates any manual data entry and reduces the likelihood of errors.
Since implementing KitchenDEV’s dealer portal, we have seen a significant improvement in our order accuracy. The automated system has allowed us to process orders more quickly and efficiently, which has helped us to save a lot of time and reduce costs. The portal has also enabled us to track orders in real-time, which has improved our communication with our dealers and has helped us to keep our customers informed about their orders.
What is the most favored features of KitchenDEV among you and your dealers?
Adornus: One of the things we appreciate most about KitchenDEV is the ease with which our dealers can access pricing information for Adornus kitchen cabinets that they configure. The process is seamless, and dealers can easily obtain quotes without having to navigate through complex systems. In addition, the shipping feature offered by KitchenDEV is highly customizable, and dealers can view live quotes, which has proven to be a valuable tool. The combination of these two features has significantly improved our dealers’ experience and streamlined our overall order process. The team at KitchenDEV has been responsive to our needs and has consistently delivered a high level of customer service. We are grateful to have found a partner like KitchenDEV and look forward to continuing our partnership with them.